himteckerjamming said: Have they refunded people's money? Because in my case, they have not given me my money back.
They were supposed to have refunded everyones money by Tuesday I believe. I would contact them and ask what is wrong.
velocii said: Since the website had over 20 items priced incorrectly, would it still be considered a typographical error? To me it seems like the items were intentionally priced that way; there's no way a person could do that to more than a few items and call it a typo.
Technically you could probably contest it but it would be a headache :( I do agree with you though, that there were too many items mispriced to be considered a “typographical error”
kettle-black said: Sooooo, they sent me an email about subscriptions even though I only gave them my email for the copic markers. I don't know if that matters, but I wonder if they have others under their "subscriptions" through this fiasco.
Same here. They got a lot of sellable information (Email/Phone/CC #) from this fiasco.
artazen said: Are all the copic orders cancelled? Because mine is still hanging in limbo, and the charge is still pending on my credit card. When I called customer service, they said that wasn't supposed to happen, and that since the item is out of stock, they'd cancel the order and refund me. The order's still not cancelled though? Is that happening to anyone else?
Yes, All the orders were cancelled. I would try to find out what’s going on
galaxyfawns said: I understand that they have cancelled the orders, and so on, but isn't that illegal? Say, I go into a shop and see a cup for 50 cents. It's a great bargain, so I take it to the counter. The shop assistant then tells me - "Sorry, we marked it wrong. That cup is actually $5." That's illegal where I live. Since I agreed to pay $0.50 originally, they must give me the product for the stated price. Shouldn't all these people get their copics?
Unfortunately Staples is covered under their Terms and Conditions for “Typographical Errors”
6zom6bie6 said: I dont know, I found the consumerist article to be a bit condescending and imo i tend to side eye anyone that says large corporations cant afford to lose a few hundred bucks over markers. . . I highly doubt that money would (barely) go to anyone in the company that needs it. ..
Well they would be losing around 500$ per customer, There were 8000 orders placed… Not saying that a corporation “can’t afford it” but they would be in the hole quite a bit :x
Sure I understand Staples made an error on the price of the Copic Set A, but they ALSO made errors on ALL THE OTHER 72 marker sets (A through E). Now at that point it isn’t “one accidental pricing error” it seemed to me that (despite how silly I knew the prices to be) it was an intentional trend of pricing of those markers, since it was across all five 72 marker sets. That’s a lot more egregious than one pricing error misprint somewhere.
jenmontes said: The problem that I have with the "it's not really bait and switch" argument is that it assumes they got nothing out of the deal, but that is incorrect: they now have our email addresses, mailing addresses, phone numbers, and other data. In addition to that, they also know that we're savvy enough to know that those Copics were a steal... From a marketing perspective, that is a treasure trove of data! Collecting data is how Google made their billions, but at least we got cool services for it.
the old consumerist article link doesn’t work anymore. here’s one with the wayback machine:
They wrote an article EVERYONE should read regarding this whole thing. Staples did not go against the law with what they did. I do hope everyone realizes this. It is NOT false advertising, nor bait and switch. Please stop complaining about this. Whining never solves anything anyway.
SCF: I never claimed what they did was against the law, nor did I claim it was a bait and switch. I do believe there was more than met the eye (Considering how MANY Items were “typographically errored”) but that’s just conjecture. I for one, Know I will take my business elsewhere, considering the way Staples handled everything was completely unprofessional and a nightmare.